Help Center
Do you have a customer referral program?
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What if I am not satisfied with Ecurepair?
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Are there any benefits for first-time customers?
This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.
Turnaround time: How long will it take to get my ECU repaired?
In most cases the usual turnaround time is 3-5 days
Repair & Return:What is Repair and Return Service?
Step 1: Fill out the Repair and Return Form.
Step 2: Go to your email and print the email confirmation.
Step 3: Send the Repair Form along with your ECU To Ecu Tech
Programming:Do I need to "Reprogram" my ECU after you repair it?
No, once we repair your unit, it will be "Plug and Play". We only work on the "Hardware" of the ECU's therefore we don't deal with the software programming.
Performance Loss:I have a Performance Chip/Upgrade. Will I lose the performance when you repair my ECU?
No. In most of the cases the performance upgrade has nothing to do with the problems in the ECU. Therefore, we don't touch them. In very rare cases, if we diagnose that the performance tune is the cause of the problem in the unit, we will recommend switching back to the stock configuration
Warranty:What does the warranty cover?
Our warranty covers all ECU repairs from the original purchase date on the Sales Invoice. On exchanges, the Warranty begins from the day that we receive your old unit at our location.
Our warranty does not cover any damage to the repaired, or exchanged ECU, that results from improper installation, accident, collision, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification.
If any security seals are tampered with, the warranty will be cancelled. Contact us before you open the ECU in the case that you want to install a performance chip.
The warranty will not be awarded without a copy of the Sales Invoice and Warranty Form.
**Also, please Note that warranty is non-transferable if the car is sold to another person.**
We are not responsible if a car's warranty with the manufacturer is voided by using replacement parts supplied by us
Beyond Repair ECU:What if my ECU cannot be rebuilt?
In the case that your ECU is damaged beyond repair, we will have one of our Technicians give you a call to suggest either a new replacement or a reprogramming of another ECU to match your car.